Hello,
I am currently subscribing to Truevisions Platinum package and am a Black member.
I am using he hybrid box in 1 room and an old TrueID TV Gen 1 box that I bought many years ago in the second room. Unfortunately, the Gen 1 box has become so unrealiable that watching TV is a pain (and sometimes completely impossible). Therefore, I have been thinking about cancelling True, or at least downgrade to the cheapest available broadband package only.
Today, I saw that there is now a Gen 3 box available. If this can be purchased or rented I might reconsider and not cancel. Unfortunately, I cannot find information how existing customers can get a Gen 3 box. Can True admin let me know, please? Or do I need to call 1236?
Thank you!
TrueID TV Gen 3 box
I am currently subscribing to Truevisions Platinum package and am a Black member.
I am using he hybrid box in 1 room and an old TrueID TV Gen 1 box that I bought many years ago in the second room. Unfortunately, the Gen 1 box has become so unrealiable that watching TV is a pain (and sometimes completely impossible). Therefore, I have been thinking about cancelling True, or at least downgrade to the cheapest available broadband package only.
Today, I saw that there is now a Gen 3 box available. If this can be purchased or rented I might reconsider and not cancel. Unfortunately, I cannot find information how existing customers can get a Gen 3 box. Can True admin let me know, please? Or do I need to call 1236?
Thank you!