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ชื่อเรื่องคือ A systems thinking framework for knowledge management

ผู้เขียนคือ BRubenstein-Montano^aJLiebowitz^aJBuchwalter^aDMcCaw^aBNewman^bKRebeck^bThe Knowledge Management Methodology Team^b

Abstract
Myriad frameworks have been developed for knowledge management. However, the field has been slow in formulating a generally accepted, comprehensive framework for knowledge management. This paper reviews the existing knowledge management frameworks and provides suggestions for what a general framework should include. The distinguishing feature of this research is that it emphasizes placing knowledge management in a larger context of systems thinking so that the influencing factors on its success or failure can better be recognized and understood.

Keywords
Knowledge management
Framework
Systems thinking

ขอบคุณค่าาา^^