My base package is True convergence.
Just called 1236 as True Black card customer but could not understand as everything was in Thai. Fair enough, this is MY problem. Then used the True app to contact customer support and after waiting a looooooooooong time was told that I cannot downgrade from my current Platinum package to my standard EnjoyTV package included in the conversion subscription. WHAT???????
1236: no English;
1242: no help/support. "Cannot"
And my 2 TrueID boxes (V1 and hybrid) do not work with OTT.
Jeeeez, what is happening at TRUE. Can it get any worse than this? Useless!
How can I CANCEL????????????????????
Is True Support the worst?
Just called 1236 as True Black card customer but could not understand as everything was in Thai. Fair enough, this is MY problem. Then used the True app to contact customer support and after waiting a looooooooooong time was told that I cannot downgrade from my current Platinum package to my standard EnjoyTV package included in the conversion subscription. WHAT???????
1236: no English;
1242: no help/support. "Cannot"
And my 2 TrueID boxes (V1 and hybrid) do not work with OTT.
Jeeeez, what is happening at TRUE. Can it get any worse than this? Useless!
How can I CANCEL????????????????????