เมื่อคืน (17/10/63) ผมลองกดเลือกห้องโดยที่ไม่ได้ดูว่าต้องจ่ายทันที่ ก็เลยกดจองไปทาง Agoda เลยตัดเงินผ่านบัตรที่ผูกไว้ ผมก็เลยส่งเมลไปจะขอยกเลิกแล้ว Agoda ส่งเมลตอบมาแบบนี้ หมายความว่าอะไรครับ
Dear xxx,
Greetings from Agoda!
With reference to your booking ID 511417849 as detailed below:
Hotel: Best Western PLUS Wanda Grand Hotel
City/Country: Bangkok/Thailand
Arrival: October 17, 2020
Departure: October 18, 2020
Thanks for your inquiry.
We would like to inform you that our partner supplier requires the booking to be cancelled in our system before we reach out to them for the cancellation fee waiver request.
Kindly confirm if you agree to cancel this booking with penalty fees so that we can proceed to contact them and negotiate for the waiver on your behalf. Please note that Agoda does not guarantee that our partner supplier will waive the penalty fees upon the cancellation of this booking.
Additionally, if our partner supplier agrees to waive the fee, please let us know if you would accept a refund for the penalty amount in the form of AgodaCash (USD 64.27). You can use your AgodaCash immediately for up to 180 days to book AgodaCash-eligible properties and offers on our website or app -- you can check eligibility on the price breakdown section in the booking form page. You can learn more about AgodaCash at
https://www.agoda.com/info/agoda-policies.html#10.
Your booking status remains unchanged at this time.
We look forward to hearing from you soon.
Regards,
Ashley
Agoda Customer Experience Group
ปล.ถ้าไม่ได้คืน ผมก็ยอมรับ เพราะผมผิดเองที่ไม่ได้ดูให้ดี
ได้เมลตอบกลับจาก Agoda แบบนี้หมายความว่ายังไงครับ
Dear xxx,
Greetings from Agoda!
With reference to your booking ID 511417849 as detailed below:
Hotel: Best Western PLUS Wanda Grand Hotel
City/Country: Bangkok/Thailand
Arrival: October 17, 2020
Departure: October 18, 2020
Thanks for your inquiry.
We would like to inform you that our partner supplier requires the booking to be cancelled in our system before we reach out to them for the cancellation fee waiver request.
Kindly confirm if you agree to cancel this booking with penalty fees so that we can proceed to contact them and negotiate for the waiver on your behalf. Please note that Agoda does not guarantee that our partner supplier will waive the penalty fees upon the cancellation of this booking.
Additionally, if our partner supplier agrees to waive the fee, please let us know if you would accept a refund for the penalty amount in the form of AgodaCash (USD 64.27). You can use your AgodaCash immediately for up to 180 days to book AgodaCash-eligible properties and offers on our website or app -- you can check eligibility on the price breakdown section in the booking form page. You can learn more about AgodaCash at https://www.agoda.com/info/agoda-policies.html#10.
Your booking status remains unchanged at this time.
We look forward to hearing from you soon.
Regards,
Ashley
Agoda Customer Experience Group
ปล.ถ้าไม่ได้คืน ผมก็ยอมรับ เพราะผมผิดเองที่ไม่ได้ดูให้ดี