เปิดเคสแล้ว ebayตอบกลับแบบนี้ คือต้องส่งคืนออกค่าส่งไปก่อนอย่างเดียวใช่ไหมครับ
อันนี้ทีอยู่ผู้ขาย ? Address 福田区华富街道深南中路佳和华强大厦裙楼华强电子世界深圳三店4C136,
深圳市, 广东省, 518000
ถ้าส่งแล้วจะได้ค่าส่งคืนไหม ส่งแบบลงทะเบียนหรือแบบemsเลยดี ของใส่ซองน่าจะ100กรัมครับ
Escalating claim to CS, I received an item that is not as described
Hello -------,
Good day! My name is Ken Bruce, we are contacting you regarding the “----------------------” () you purchased from "diy_smart". I understand how you feel about returning this item because the devices arrived damaged.
Based on my investigation, I have determined that your claim is valid due to a misrepresentation on the item you would be receiving. When an item is returned because it does not match the listing’s description and photos, it is the seller who is responsible for the cost of the return shipping.
We would like both trading partners to agree on a return solution that is satisfactory to both thus we placed a 5 calendar day hold on the case and mandated your seller that the priority resolution should be for them to provide a shipping label for you to return the item back to them. While this case is on hold, I also highly encourage you to keep an open communication with your seller to let them know how much the return shipping cost is, just in case that they will choose the option to give you funds instead of a return label or some may even choose to issue a full refund.
You can request your trading partner’s contact information should you wish to contact them, by following the link below:
http://www.ebay.com-------------
We will send you your seller's contact details via email if you click on the link and submit your request. Bear in mind that, when we send you this, we will also send an email to the seller with your contact information.
A helpful guidance for you future transactions, checkout this link to know how you are covered with the eBay Moneyback Guarantee:
http://pages.ebay.com/ebay-money-back-guarantee/
You are covered by the eBay Money Back Guarantee if no resolution from your seller has been reached by January 27, 2018, we will close the case in your favor with a full refund if the seller does not facilitate the return.
We trust this information is useful. If we can be of any further help, simply reply to this email.
Thank you for choosing eBay and for allowing me to assist you today.
# ซื้อขาย #ebay
เปิดเคสแล้ว ebayตอบกลับแบบนี้ คือต้องส่งคืนออกค่าส่งไปก่อนอย่างเดียวใช่ไหมครับ
อันนี้ทีอยู่ผู้ขาย ? Address 福田区华富街道深南中路佳和华强大厦裙楼华强电子世界深圳三店4C136,
深圳市, 广东省, 518000
ถ้าส่งแล้วจะได้ค่าส่งคืนไหม ส่งแบบลงทะเบียนหรือแบบemsเลยดี ของใส่ซองน่าจะ100กรัมครับ
Escalating claim to CS, I received an item that is not as described
Hello -------,
Good day! My name is Ken Bruce, we are contacting you regarding the “----------------------” () you purchased from "diy_smart". I understand how you feel about returning this item because the devices arrived damaged.
Based on my investigation, I have determined that your claim is valid due to a misrepresentation on the item you would be receiving. When an item is returned because it does not match the listing’s description and photos, it is the seller who is responsible for the cost of the return shipping.
We would like both trading partners to agree on a return solution that is satisfactory to both thus we placed a 5 calendar day hold on the case and mandated your seller that the priority resolution should be for them to provide a shipping label for you to return the item back to them. While this case is on hold, I also highly encourage you to keep an open communication with your seller to let them know how much the return shipping cost is, just in case that they will choose the option to give you funds instead of a return label or some may even choose to issue a full refund.
You can request your trading partner’s contact information should you wish to contact them, by following the link below:
http://www.ebay.com-------------
We will send you your seller's contact details via email if you click on the link and submit your request. Bear in mind that, when we send you this, we will also send an email to the seller with your contact information.
A helpful guidance for you future transactions, checkout this link to know how you are covered with the eBay Moneyback Guarantee:
http://pages.ebay.com/ebay-money-back-guarantee/
You are covered by the eBay Money Back Guarantee if no resolution from your seller has been reached by January 27, 2018, we will close the case in your favor with a full refund if the seller does not facilitate the return.
We trust this information is useful. If we can be of any further help, simply reply to this email.
Thank you for choosing eBay and for allowing me to assist you today.
# ซื้อขาย #ebay