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Thanks for choosing Apple.
Hi

Thanks for contacting us.

I understand that you would like to cancel your subscription to “Netflix". I know how you would like to turn off the auto-renew feature to prevent future charges. I’ll be glad to help you in canceling your subscription and provide you all the information that can prevent it from renewing in the future.

After reviewing your account, I’m glad to report that I’ve been able to issue you a full refund for the subscrip ion. I’ve also canceled your subscription.

Within ten business days, 419.00 THB should be posted to the payment method used to make the purchase.

Just a friendly reminder, please note that when you purchase a subscription from the iTunes Store, the automatic renewal feature is always turned "On". This is to ensure that your subscriptions remain active. You will be charged automatically when it expires and the only way for you not to be charged again is to manually turn it “Off".
To turn off the auto-renew feature of the subscription, please follow the steps in this article:

"View, change, or cancel your subscriptions"
http://support.apple.com/kb/HT202039

Note: Deleting a subscription app won’t stop the subscription. If you change or cancel an existing subscription you may not be able to resubscribe to the same subscription at the same price you previously paid. Your subscription will end at the next renewal date if you cancel it.

Resolving your issue to your satisfaction is very important to me. I will be happy to hear back from you to ensure that this concern has been settled. If there’s anything else I can help you with, please let me know. Have a fantastic day!

Thanks,

Froilan
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww


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On Oct 3, 2017, at 10:56 wrote:

Customer First Name:
Customer Last Name:
Email:
Lang_Country: th_th
Apple ID:
User Storefront: Thailand

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Concern Type: Unauthorized Purchase
Web Order #: MK4KX9Y41N
Content Title: Netflix 4 Screens
Provider Name: Netflix, Inc.
Track IDs: []
Purchase Date : 2017-10-02 18:22:18 Etc/GMT
Purchase Device : iPhone
Comments : It_s auto buying I forgot to cancel it can I refund?

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10/04/2017 - 08:32 AM
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