Dear U.S. Visa Service Team,
I, the son of my parents, have problems about the appointment.
Here is my case:
My parents need to go to the U.S., because my brother and my sister-in-law had a car accident. It injured my brother and left my sister dead. The funeral will be held from Sep 16th to Sep 18th, 2017.
I have already scheduled the appointment on Sep 25th, 2017, in order to be able to ask for an Emergency Request.
Today at 04.12 p.m., my request was approved, and I was told to reschedule the appointment. I then rescheduled it on Sep 18th, 2017 (which was the fastest available date), without cancelling the Sep-25th appointment. Then there was a block writing "Cancel Appointment," so I clicked on it to see. The 25th-appointment was still there, I clicked "Yes" to cancel the 25th-appointment.
However, it canceled both the 25th-and-18th appointments. I was shocked at that time because at the time I was canceling the 25th appointment, it showed nothing about the September-18th appointment, no information at all. I canceled only the September-25th appointment, but the system canceled all the appointments.
Plus, when I called for help, the agent, a woman, told me that the schedules were canceled at 9.52 a.m. and 10.00 a.m. That was before I myself made the cancellation which was at 4.30 p.m. because my request was approved at 4.12 p.m. It doesn't make any sense.
May I ask for any help with this cas
are my parents' details:
Faidan Saeher, Passport No: AAxxxxxx
Sua Saeher, Passport No: AAxxxxxxx
We all are shocked and more saddened now because my brother, a U.S. citizen, and his children really need help from my parents.
Please have mercy on us.
Best regards,
Kong Saeher
#U.S. Embassy Bangkok
Dear U.S. Embassy in Thailand, please have mercy on my family
I, the son of my parents, have problems about the appointment.
Here is my case:
My parents need to go to the U.S., because my brother and my sister-in-law had a car accident. It injured my brother and left my sister dead. The funeral will be held from Sep 16th to Sep 18th, 2017.
I have already scheduled the appointment on Sep 25th, 2017, in order to be able to ask for an Emergency Request.
Today at 04.12 p.m., my request was approved, and I was told to reschedule the appointment. I then rescheduled it on Sep 18th, 2017 (which was the fastest available date), without cancelling the Sep-25th appointment. Then there was a block writing "Cancel Appointment," so I clicked on it to see. The 25th-appointment was still there, I clicked "Yes" to cancel the 25th-appointment.
However, it canceled both the 25th-and-18th appointments. I was shocked at that time because at the time I was canceling the 25th appointment, it showed nothing about the September-18th appointment, no information at all. I canceled only the September-25th appointment, but the system canceled all the appointments.
Plus, when I called for help, the agent, a woman, told me that the schedules were canceled at 9.52 a.m. and 10.00 a.m. That was before I myself made the cancellation which was at 4.30 p.m. because my request was approved at 4.12 p.m. It doesn't make any sense.
May I ask for any help with this cas
Faidan Saeher, Passport No: AAxxxxxx
Sua Saeher, Passport No: AAxxxxxxx
We all are shocked and more saddened now because my brother, a U.S. citizen, and his children really need help from my parents.
Please have mercy on us.
Best regards,
Kong Saeher
#U.S. Embassy Bangkok