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Hello *******, ไม่อยากบอกชื่อ
Recently you requested personal assistance from Ubisoft Customer Service. Below you will find a response to your recent request for support.
Please do not reply directly to this email.
We will assume your issue has been resolved if we do not hear from you within four days.
Kind regards,
Ubisoft Customer Service
Does the response below address your concern?
YES - MY ISSUE HAS BEEN RESOLVED.    
NO - I NEED FURTHER ASSISTANCE.    
COMMUNICATION HISTORY
Steven @Ubisoft Support wrote:    02/09/2016 @ 12:41
Hi Phuwadet,

Thank you for the information provided.

I apologise for the delayed response.

So I can assist you further I would require the following:

. Screenshot of the activation key for Assassin's Creed: Brotherhood in Steam (To do this right click the mouse button on the game in your games library and select view key. The game must be installed.)
. Screenshot of the activation key for Far Cry 3 in Steam
. A screenshot from the website http://whatismyipaddress.com/

Kind Regards,
Steven
Ubisoft Customer Support
You wrote    31/08/2016 @ 09:53
• First Name: ****
• Last Name: ****
• Username:
• Email Address:
• Date of Birth: 26/10/1999
• Country: Thailand
• Games registered to the account : Assassin's Creed Brotherhood : Far Cry 3
• Xbox Gamertag/PSN ID/Nintendo ID:

I am not good at English
Bruno @Ubisoft Support wrote:    25/08/2016 @ 14:06
Hello bentor789632,

Thanks for contacting Ubisoft Support regarding you not able to recover your account. My name is Bruno and I will be happy to help you with any queries you may have.


I would like to start by apologising for the time that I have taken to get back to you on this ticket. We aim to reply within 48 hours, sadly this is not always possible.  We are doing our best to improve our service to ensure our responses are as quick as possible.

However, for me to be able to recover the account for you I would need you to send me this information below, thanks for the information you have sent already but if you could provide me with these information below will be easier for me to help you further. Please note we need as much information you remember from your old account.

• First Name:
• Last Name:
• Username:
• Email Address:
• Date of Birth:
• Country:
• Games registered to the account
• Xbox Gamertag/PSN ID/Nintendo ID:

Additionally, could you provide me with the following?
• Digital images of the proof of purchase

As soon as I have the information above the above I will do my investigation and get back to you as soon as I can.

Thanks for your understanding on this matter. If you need anything else please let me know.

Best Regards,
Bruno
Ubisoft Customer Support
You wrote    21/08/2016 @ 05:44
I have the game and ac brotherhood far cry 3 on Steam

Does the response above address your concern?
YES - MY ISSUE HAS BEEN RESOLVED.    
NO - I NEED FURTHER ASSISTANCE.    
TICKET DETAILS
Case Reference #    03562069
Date Created    21/08/2016 @ 05:44
Platform    Accounts
Game    Uplay Accounts
Category    Account / Login

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