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http://ppantip.com/topic/35420522
My luggage has been missing since Jul 3rd, and I haven't got it until now!!!
I started my trip with TG922, on July 2nd, 2016, 12.25 pm to Frankfurt, and supposed to connect to LH1138 to Barcelona, which was my final destination.
Since the flight TG922 had the problem with hydraulic system, and needed to fly back to Suvarnabhumi Bangkok airport, I realized that I wouldn't connect to LH1138 for sure. As a result, I informed TG, and they reissued me the new flight, which was LH1124 on July 3rd. I also had to stay overnight at Frankfurt, which totally not in my plan.
I was worried about my luggage, and asked TG ground staff, she confirmed that my luggage would be moved to the new flight automatically. Unfortunately, it wasn’t transferred to LH1124 as she said!!! After 2-hour waiting for the luggage and looking around the BCN airport, I immediately asked swissport staff to file the claim, generate the Property Irregularity Report (PIR), including inform her about all my itinerary.
On July 4th, my friend at TG told me that they found my missing luggage at Frankfurt, and it would be transferred to Barcelona in the morning of July 4th. However, I told the airport that I’d moved to France this afternoon, please deliver it to France, if possible. They accepted my request, and confirmed that they would transfer it to France.
Unfortunately, again, my luggage was just disappeared!!!! And I had never got any information from the airlines during my stay!!!! I had no clue whether my luggage was sent to BCN. If it was, why didn’t BCN airport deliver it to the passenger?!?!?!?
I was suffer of wearing the same clothes for 3 days, without buying anything new, because I was hoping that the well-known international airlines would be responsible enough to send me the luggage very soon.
During my trip, July 3-11, I've truly affirmed that I put all my effort to contact LH every day in all channels for information about my luggage such as calling LH phone call center, calling swissport phone at BCN airport, calling LH baggage service in Thailand, calling TG for help, sending many emails to customer.relations@lufthansa.com, emailing baggage@lst-thai.com, emailing centralbaggagetracing@dlh.de, updating my temporary addresses everyday on
http://lh.com/bagstatus, even driving from Avignon to Marseille to ask the LH officer for help. However, in such contact channels, I didn't receive any information where my luggage was located!!! My trip was just ruined with this suck!!!!
Immediately, after I arrived in Bangkok on July 12th, I've asked for help from LH and TG baggage service in Thailand. They tried to contact LH headquarter in Frankfurt and Barcelona, but, again, they were not able to give me any information about the location of my luggage.
For weeks, I had to sleep with nightmares, with no hope of getting my luggage back. No phone call from both TG and LH to report any progress!!! I, myself, do need to call them every morning, and check my email almost every hour. This terribly impacts my life physically and mentally!!!
Until July 17th, I'd received the message from worldtracer,
http://lh.com/bagstatus, that my luggage would be sent from BCN to ZRH with swissair LX1195, and from ZRH to BKK with LX180 on July 17th, so that, it was supposed to arrive in Bangkok in the morning of July 18th.
However, in the afternoon of July 18th, the LH officer called and told me the bad news that my luggage had not arrived with LX180, and nobody knew what was happening!!!! I immediately called TG and LH asking how this happened, LH baggage service asked the headquarter, but, until now they still don’t know why BCN airport create "fake" message to passenger and cannot locate my baggage at all!!!
After the call, TG asked me to send an email to customer@thaiairways.com, which I confirmed that it’d never worked. After the long argument, I had to accept and send the complaint via such email address. It’s been a week without any responses from TG!!!!!!
I still hope that I’ll get my baggage back, and both international airlines, TG and LH, should be "more responsible" to their passenger. The compensation would work in some cases, but the services to customers should be the top of mind!!!!!
23-day delayed baggage with Thaiairways (TG) and Lufthansa (LH)!!! Most terrible experiences ever!!!
My luggage has been missing since Jul 3rd, and I haven't got it until now!!!
I started my trip with TG922, on July 2nd, 2016, 12.25 pm to Frankfurt, and supposed to connect to LH1138 to Barcelona, which was my final destination.
Since the flight TG922 had the problem with hydraulic system, and needed to fly back to Suvarnabhumi Bangkok airport, I realized that I wouldn't connect to LH1138 for sure. As a result, I informed TG, and they reissued me the new flight, which was LH1124 on July 3rd. I also had to stay overnight at Frankfurt, which totally not in my plan.
I was worried about my luggage, and asked TG ground staff, she confirmed that my luggage would be moved to the new flight automatically. Unfortunately, it wasn’t transferred to LH1124 as she said!!! After 2-hour waiting for the luggage and looking around the BCN airport, I immediately asked swissport staff to file the claim, generate the Property Irregularity Report (PIR), including inform her about all my itinerary.
On July 4th, my friend at TG told me that they found my missing luggage at Frankfurt, and it would be transferred to Barcelona in the morning of July 4th. However, I told the airport that I’d moved to France this afternoon, please deliver it to France, if possible. They accepted my request, and confirmed that they would transfer it to France.
Unfortunately, again, my luggage was just disappeared!!!! And I had never got any information from the airlines during my stay!!!! I had no clue whether my luggage was sent to BCN. If it was, why didn’t BCN airport deliver it to the passenger?!?!?!?
I was suffer of wearing the same clothes for 3 days, without buying anything new, because I was hoping that the well-known international airlines would be responsible enough to send me the luggage very soon.
During my trip, July 3-11, I've truly affirmed that I put all my effort to contact LH every day in all channels for information about my luggage such as calling LH phone call center, calling swissport phone at BCN airport, calling LH baggage service in Thailand, calling TG for help, sending many emails to customer.relations@lufthansa.com, emailing baggage@lst-thai.com, emailing centralbaggagetracing@dlh.de, updating my temporary addresses everyday on http://lh.com/bagstatus, even driving from Avignon to Marseille to ask the LH officer for help. However, in such contact channels, I didn't receive any information where my luggage was located!!! My trip was just ruined with this suck!!!!
Immediately, after I arrived in Bangkok on July 12th, I've asked for help from LH and TG baggage service in Thailand. They tried to contact LH headquarter in Frankfurt and Barcelona, but, again, they were not able to give me any information about the location of my luggage.
For weeks, I had to sleep with nightmares, with no hope of getting my luggage back. No phone call from both TG and LH to report any progress!!! I, myself, do need to call them every morning, and check my email almost every hour. This terribly impacts my life physically and mentally!!!
Until July 17th, I'd received the message from worldtracer, http://lh.com/bagstatus, that my luggage would be sent from BCN to ZRH with swissair LX1195, and from ZRH to BKK with LX180 on July 17th, so that, it was supposed to arrive in Bangkok in the morning of July 18th.
However, in the afternoon of July 18th, the LH officer called and told me the bad news that my luggage had not arrived with LX180, and nobody knew what was happening!!!! I immediately called TG and LH asking how this happened, LH baggage service asked the headquarter, but, until now they still don’t know why BCN airport create "fake" message to passenger and cannot locate my baggage at all!!!
After the call, TG asked me to send an email to customer@thaiairways.com, which I confirmed that it’d never worked. After the long argument, I had to accept and send the complaint via such email address. It’s been a week without any responses from TG!!!!!!
I still hope that I’ll get my baggage back, and both international airlines, TG and LH, should be "more responsible" to their passenger. The compensation would work in some cases, but the services to customers should be the top of mind!!!!!