ขอเกริ่นก่อนว่าเคยได้พา mbp late 2013 ไปแล้วก่อนหมดประกันปีแรกที่ IMEDIC FASHION ISLAND และได้คำตอบกลับมาว่า "หน้าจอที่ลอกไม่ได้ส่งผลกระทบต่อการทำงานของเครื่อง เลยไม่ได้อยู่ในเงื่อนไขของประกัน" งงเลยจ้า แต่ตอนนั้นก็ช่างมัน เพราะมันเป็นแค่นิดหน่อยเป็นแค่มุมข้างๆมุมเดียว และก็ได้ต่อประกันก่อนหมดอายุด้วย เพราะเป็นคนใช้งานหนักทำเผื่อไว้
วันนี้ก็เลยลองแชทไปที่ apple ดูเพราะเห็นเพื่อนเคยคุยกับ พนง.ที่พูดไทยได้ เปิดไปเท่านั้นแหละ ภาษาอังกฤษ มาเต็ม แต่ก็คุยต่อ
***ขออภัยหากใช้ภาษาไม่ถูกต้อง
อ่านตามข้างล่าง:
Daniel:You're chatting with Daniel. Your case number is XXXXXXXXXX.
Daniel:Thanks for contacting AppleCare chat support. My name is Daniel. Please give me a moment to look over your information.
Daniel:Hi, XXX, thanks for getting in touch with us through our support site today! Your case number is XXXXXXXXXX and you can visit
http://support.apple.com if you need more help after our chat. We'r
24/7 for you!
Daniel:How are you doing today?
Me:coating is removing on screen can repair in Thailand?
Daniel:Let me start by getting your serial number so I can pull up your information, please. I apologize if you entered it when starting chat, it didn't come over.
To get your serial number: Click the menu and select “About this Mac” your serial will be on the next window that opens.
Me:XXXXXXXXXXXX
Daniel:So if I understand correctly, you are seeing that the anti-reflective coating on your MacBook is deteriorating and you are needing to get it repaired, is this correct?
Me:yes
Me:i wanna know it's free or not?
Daniel:I can definitely see where this would be troubling indeed! I use my MacBook all the time and if my screen started to degrade I would be devastated! Let’s work together and get this taken care of!
Daniel:Now from what I can see your MacBook is still covered by an AppleCare Protection Plan, so as long as the issue you are having was not caused by accidental damage it would be covered under warranty.
Daniel:If I can get your postal code I can help you locate the nearest location to get this taken care of.
Me:I'm from Thailand and my postal code is 10220
Daniel:Thanks for that! Give me just a few moments.
Me:ok
Daniel:Here are the three closest Apple Authorized Service Provider locations to you:
DanielIMEDIC THE MALL NGAMWONGWAN
30/39-50, 639 , 3RD FLOOR, ROOM# 3S-C6A,3S-C7A ,NGAMWONGWAN ROAD.,MUANG
NONTHABURI, NONTHABURI 11110
02 955 5717 / 02 955 5718
ICARE CENTRAL PLAZA RATTANATHIBET
RM#244-245, 2ND FLOOR, RATTANATHIBET RD., BANGKASOA
NONTHABURI, NONTHABURI 11110
02 762 7474
SMART BAR CENTRAL CHAENGWATTANA
CENTRAL PLAZA CHAENGWATTANA, 4TH FLOOR, ROOM 441, CHAENGWATTANA ROAD, PAKKRET
NONTABURI, NONTABURI 11120
02 835 3993 / 02 835 3994
Me:can i take my MBP to all these location right?
Me:can you check another postal code?
Daniel:Yup! Any of them will work, what is the other postal code?
Me:10230
Daniel:Actually it looks like 10230 is the options above, let me get you the ones for 10220.
DanielICARE ZEER RANGSIT
3RD FLOOR, PAHOLYOTHIN RD., KUKOT LAMLUKKA
PATHUM THANI, PATHUM THANI 12130
02 986 7937
IMEDIC FASHION ISLAND
587,589 FASHION ISLAND 3RD FL ROOM #DC19-20 RAMINDRA, KANNAYAO
BANGKOK, BANGKOK 10230
02 947 5473
ICARE FUTURE PARK RANGSIT
NEAR BANANA IT, 3RD FLOOR,ROOM#ITS027, 94 PAHONYOTIN ROAD, TUNYABUR
PATHUM THANI, PATHUM THANI 12130
090 907 2526
Me:IMEDIC FASHION ISLAND is nearest
Me:Thanks for help me
Daniel:Great! You can go to any location, you can call using the numbers listed to check availability for service, as they may be busy. Otherwise you can bring it to any location.
Daniel:Before we end the chat, I want to make sure you are VERY satisfied and comfortable with everything we've done today and that everything makes sense. Have we covered all of your questions today and resolved the issue or have you on a path to resolution?
Me:my problem is solved
Daniel:I’m glad to hear it! I wish you the best, and I hope the rest of your day is great!
Me:thank you Daniel
พอได้เห็นประโยคนี้ก็ชื่นใจ "the issue you are having was not caused by accidental damage it would be covered under warranty"
สรุปไม่ว่าสาเหตุอะไรก็ตามที่ไม่ได้เกิดจากอุบัติเหตุ อยู่ภายใต้เงื่อนไขของประกัน
พรุ่งจะลองไปที่สาขาแฟชั่นอีกที ว่าเขาจะทำยังไง หึหึ
ส่วนคนที่หน้าจอลอกเหมือนผมก็ลองไปดูนะครับ ขอบคุณครับ
หลังจากคุยกับ Apple Care เรื่องที่เคลือหน้าจอ MBP Retina ลอก
วันนี้ก็เลยลองแชทไปที่ apple ดูเพราะเห็นเพื่อนเคยคุยกับ พนง.ที่พูดไทยได้ เปิดไปเท่านั้นแหละ ภาษาอังกฤษ มาเต็ม แต่ก็คุยต่อ
***ขออภัยหากใช้ภาษาไม่ถูกต้อง
อ่านตามข้างล่าง:
Daniel:You're chatting with Daniel. Your case number is XXXXXXXXXX.
Daniel:Thanks for contacting AppleCare chat support. My name is Daniel. Please give me a moment to look over your information.
Daniel:Hi, XXX, thanks for getting in touch with us through our support site today! Your case number is XXXXXXXXXX and you can visit http://support.apple.com if you need more help after our chat. We'r
Daniel:How are you doing today?
Me:coating is removing on screen can repair in Thailand?
Daniel:Let me start by getting your serial number so I can pull up your information, please. I apologize if you entered it when starting chat, it didn't come over.
To get your serial number: Click the menu and select “About this Mac” your serial will be on the next window that opens.
Me:XXXXXXXXXXXX
Daniel:So if I understand correctly, you are seeing that the anti-reflective coating on your MacBook is deteriorating and you are needing to get it repaired, is this correct?
Me:yes
Me:i wanna know it's free or not?
Daniel:I can definitely see where this would be troubling indeed! I use my MacBook all the time and if my screen started to degrade I would be devastated! Let’s work together and get this taken care of!
Daniel:Now from what I can see your MacBook is still covered by an AppleCare Protection Plan, so as long as the issue you are having was not caused by accidental damage it would be covered under warranty.
Daniel:If I can get your postal code I can help you locate the nearest location to get this taken care of.
Me:I'm from Thailand and my postal code is 10220
Daniel:Thanks for that! Give me just a few moments.
Me:ok
Daniel:Here are the three closest Apple Authorized Service Provider locations to you:
DanielIMEDIC THE MALL NGAMWONGWAN
30/39-50, 639 , 3RD FLOOR, ROOM# 3S-C6A,3S-C7A ,NGAMWONGWAN ROAD.,MUANG
NONTHABURI, NONTHABURI 11110
02 955 5717 / 02 955 5718
ICARE CENTRAL PLAZA RATTANATHIBET
RM#244-245, 2ND FLOOR, RATTANATHIBET RD., BANGKASOA
NONTHABURI, NONTHABURI 11110
02 762 7474
SMART BAR CENTRAL CHAENGWATTANA
CENTRAL PLAZA CHAENGWATTANA, 4TH FLOOR, ROOM 441, CHAENGWATTANA ROAD, PAKKRET
NONTABURI, NONTABURI 11120
02 835 3993 / 02 835 3994
Me:can i take my MBP to all these location right?
Me:can you check another postal code?
Daniel:Yup! Any of them will work, what is the other postal code?
Me:10230
Daniel:Actually it looks like 10230 is the options above, let me get you the ones for 10220.
DanielICARE ZEER RANGSIT
3RD FLOOR, PAHOLYOTHIN RD., KUKOT LAMLUKKA
PATHUM THANI, PATHUM THANI 12130
02 986 7937
IMEDIC FASHION ISLAND
587,589 FASHION ISLAND 3RD FL ROOM #DC19-20 RAMINDRA, KANNAYAO
BANGKOK, BANGKOK 10230
02 947 5473
ICARE FUTURE PARK RANGSIT
NEAR BANANA IT, 3RD FLOOR,ROOM#ITS027, 94 PAHONYOTIN ROAD, TUNYABUR
PATHUM THANI, PATHUM THANI 12130
090 907 2526
Me:IMEDIC FASHION ISLAND is nearest
Me:Thanks for help me
Daniel:Great! You can go to any location, you can call using the numbers listed to check availability for service, as they may be busy. Otherwise you can bring it to any location.
Daniel:Before we end the chat, I want to make sure you are VERY satisfied and comfortable with everything we've done today and that everything makes sense. Have we covered all of your questions today and resolved the issue or have you on a path to resolution?
Me:my problem is solved
Daniel:I’m glad to hear it! I wish you the best, and I hope the rest of your day is great!
Me:thank you Daniel
พอได้เห็นประโยคนี้ก็ชื่นใจ "the issue you are having was not caused by accidental damage it would be covered under warranty"
สรุปไม่ว่าสาเหตุอะไรก็ตามที่ไม่ได้เกิดจากอุบัติเหตุ อยู่ภายใต้เงื่อนไขของประกัน
พรุ่งจะลองไปที่สาขาแฟชั่นอีกที ว่าเขาจะทำยังไง หึหึ
ส่วนคนที่หน้าจอลอกเหมือนผมก็ลองไปดูนะครับ ขอบคุณครับ