Hi. Just wanna share my experience 10 minutes ago regarding the premium lane service at Suvarnabhumi airport.
DO NOT USE IT.
I am a younger Thai woman. This officer called me Nong. He was trying to create a conversation and started asking some personal questions. I understand it is a friendly Thai way to do this.
He asked where I was going. I thought it was normal procedure so answered him knowing he would search for the Visa which will be done upon arrival. I told him the Visa is not in the passport. He smiled a bit and nodded to acknowledge but continued to search thru my passport looking page by page and it took much longer than normal. I started to be irritated by his action so I reemphasized no visa. He took a look at some Visas of exotic places I went and had small irrelevant talks of more personal questions.
Honestly, I feel offended because it comes across to me as he only does this to a younger Thai female.
As a customer, I was expecting a more courteous, efficient service at the premium lane, not a personal interest and conversation kind of service.
So...my point...next time - NO PREMIUM LANE
Premium Lane @ Suvarnabhumi airport
DO NOT USE IT.
I am a younger Thai woman. This officer called me Nong. He was trying to create a conversation and started asking some personal questions. I understand it is a friendly Thai way to do this.
He asked where I was going. I thought it was normal procedure so answered him knowing he would search for the Visa which will be done upon arrival. I told him the Visa is not in the passport. He smiled a bit and nodded to acknowledge but continued to search thru my passport looking page by page and it took much longer than normal. I started to be irritated by his action so I reemphasized no visa. He took a look at some Visas of exotic places I went and had small irrelevant talks of more personal questions.
Honestly, I feel offended because it comes across to me as he only does this to a younger Thai female.
As a customer, I was expecting a more courteous, efficient service at the premium lane, not a personal interest and conversation kind of service.
So...my point...next time - NO PREMIUM LANE