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อันนี้ เป็นจดหมายที่สายการบินส่งมาหาฉบับแรกค่ะ
Dear Sir/Madam,

This is a following message about schedule change on your flight from Doha to Milan on 03May15.
Based on the revised schedule applied on December 2014,the flight from Doha to Milan won’t be operated on 0045 AM but revised to 0825 AM. Your flight from Ho Chi Minh to Milan on 02May is affected.

.................                
  1....................... 2..............................                          
  3......................  4...............................            
  5...............................                                          
  6  QR 965 N 02MAY 6 SGNDOH TK5       2  1845 2240   *1A/E*                  
  7  QR 123 N 03MAY 7 DOHMXP UN5          0045 0610   *1A/E*    => cancelled              
  8  QR 119 N 03MAY 7 DOHMXP TK5          0825 1350       E*    => revised flight schedule                                      
  9  QR 122 O 10MAY 7 MXPDOH TK5       1  2300 0605+1 *1A/E*                  
10  QR 832 O 11MAY 1 DOHBKK TK5          0840 1905   *1A/E*

Please check below options and advise which options you are prefer :
1/Kindly check flight revised  schedule on 02May as below , for your 9H45mins layover in Doha we will offer complimentary hotel .

   QR 965 N 02MAY 6 SGNDOH TK7       2  1845 2240  
   QR 119 N 03MAY 7 DOHMXP TK7          0825 1350      

2/ Kindly check flight schedule on 01May or 04May with short connecting time tin Doha:

   QR 965  /SGN 2 DOH    1845    2240
   QR 123  /DOH   MXP 1  0045+1  0610+1      16:25

Kindly advise back if you would like to change to other date.
Should you require any further assistance, please do not hesitate to contact us.
I’m sorry if any inconvenience caused.

I’m looking forward to your confirmation soon.

เราตอบจดหมายกลับไปกับทางสายการบิน ดังนี้ค่ะ

Dear Qatar Airways,

Regarding to your recent email notifying me the flight from Doha to Milan on 3 May 2015 was changed based on revised the revised schedule. The flight on 0045AM is postponed to 0825AM which is affected to our booking (......... : 5 passengers).

I would like to inform you that as we live in BKK, we booked a flight from BKK-SGN on 2 May 2015 with the plan that we could catch a Qatar flight to Doha and another connecting flight from Doha to Milan. We are definitely not comfortable to change our departure date to 1 or 4 May 2015. We basically  don't want to stay overnight (for 9 hours 45 minutes) in Doha because our trip is already set. Please understand we have limited time to travel due to the limited leave request approved by our office. At first, we planned to travel in Munich for 3 days and 2 nights, and Milan as well as cities around for 5 days and 5 nights (based on Milan for the whole 5 nights). Thus, the arrival time at 13.50 hours absolutely affects our planned trip schedule.

However, I have tried to search for other routes, besides your offers, and found that there is a Qatar flight from Ho Chi Minh to Milan (via Munich : arrives Munich at 0700 and only 3hours 15 minutes layover). We kindly request to change our flight to Munich instead. I do hope your understand and accept our request.


If the said request is not met, we will stay at your complimentary hotel in Doha but we request to change our returning flight from Milan from 10 May to 9 May at the same departure time (2300) because we have limited time to travel and our trip to Munich will be cut off.  And please provide me detail of complimentary hotel in Doha (name, address and pick up services) also the process to contact the stopover passenger counter in Doha Airport, and the process to get back to the plane which will fly from Doha to Milan.

Please kindly consider this matter and reply me as soon as possible.
Your kind assistance and consideration will be appreciated.
Regards,

อันนี้ คือจดหมายที่สายการบินตอบกลับมาค่ะ
Dear Sir,

Thanks for your email!
Base on the rule as the distance between Milan and Munich is under 300 miles so we can change the routing for you to Munich instead of Milan as below.
Kindly double check the new schedule and confirm if it's fine so that we can rearrange the tickets and send to you accordingly.

หมายเลขบุ๊คกิ๊ง...............              
  1.....ชื่อคนเดินทาง......................   2.............................                
  3. .......................   4..................................            
  5.........................................  
                                        
  6  QR 965 S 02MAY 6 SGNDOH HK5          1845 2240  
  7  QR 059 S 03MAY 7 DOHMUC HK5          0155 0700  
  8  QR 122 O 10MAY 7 MXPDOH TK5          2300 0605+1  
  9  QR 832 O 11MAY 1 DOHBKK TK5           0840 1905  

Wish you have a nice day!

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