Hi Marisa,
Thank you for contacting iTunes Store Support. My name is Mayrrene, your iTunes Store Advisor who will assist you with your concern. I'm sorry to hear that you did not receive the items that you purchased twice for the game "Kung Fu House-ศึกชิงเจ้าสำนัก" and for that, you were requesting to have the charges be refunded. Rest assured that I will assist you the best way I can.
Marisa, as you requested, after reviewing the circumstances of your case, we determined that we can issue you a refund. This is an exception to the iTunes Store Terms and Conditions, which state that all sales are final.
I'm glad to inform you that I've reversed the charge for this purchase. In ten business days, a credit of 99.98 USD should be posted to the credit card that appears on the receipt for that purchase.
On the other hand, due to limited resources the iTunes Store Customer Support have for such cases, you may want to contact the developer of this app, Tsoi yau man, to find out why you didn't receive the in-app purchase. The developer's website is below.
http://kf.siamgame.in.th/
If this issue persists, we recommend you delete this app and avoid making any further in-app purchases from it until the developer confirms the issue is resolved. Future refund requests of this nature may not be granted.
To uninstall the app from your device, tap and hold its icon on the Home screen until the icons wiggle, tap the "X" next to the app's icon to delete it, then press the Home button.
To delete the app from iTunes, open iTunes and click Apps on the left, press the Delete key on your keyboard, click the Delete App button in the dialog that appears, then click the Move to Trash button.
For future reference, please review our refund policy in the App Store Terms and Conditions.
จากข้อความ
If this issue persists, we recommend you delete this app and avoid making any further in-app purchases from it until the developer confirms the issue is resolved. Future refund requests of this nature may not be granted.
หมายถึงว่า ให้ผมติดต่อผู้พัฒนาเกมส์เพื่อแก้ปัญหาไม่ได้ของ ก่อนการซื้อใช่ไหมครับ
แล้วเค้าบอกว่า ถ้าเกิดขอคืนแบบนี้อีกในครั้งหน้า ผมอาจจะไม่ได้เงินคืนใช่ไหมครับ
เค้าคืนให้ผมครั้งนี้เท่านั้น
กลัวว่าคราวหน้าเกิดปัญหานี้อีก เงินผมคงเสียไปฟรีๆแน่
ผมเห็นในบอร์ด คนเติมเงินก็มีปัญหาแบบนี้เหมือนกันเยอะพอควร
ปัญหาเงินตัดบัตรไปแล้วแต่ไม่ได้ของ มันเป็นความผิดของส่วนไหนกันแน่
เพราะผู้เสียหายคือคนซื้อ
ซื้อ in app purchase มีความเสี่ยง apple จะไม่คืนเงินให้อีกแล้ว
Thank you for contacting iTunes Store Support. My name is Mayrrene, your iTunes Store Advisor who will assist you with your concern. I'm sorry to hear that you did not receive the items that you purchased twice for the game "Kung Fu House-ศึกชิงเจ้าสำนัก" and for that, you were requesting to have the charges be refunded. Rest assured that I will assist you the best way I can.
Marisa, as you requested, after reviewing the circumstances of your case, we determined that we can issue you a refund. This is an exception to the iTunes Store Terms and Conditions, which state that all sales are final.
I'm glad to inform you that I've reversed the charge for this purchase. In ten business days, a credit of 99.98 USD should be posted to the credit card that appears on the receipt for that purchase.
On the other hand, due to limited resources the iTunes Store Customer Support have for such cases, you may want to contact the developer of this app, Tsoi yau man, to find out why you didn't receive the in-app purchase. The developer's website is below.
http://kf.siamgame.in.th/
If this issue persists, we recommend you delete this app and avoid making any further in-app purchases from it until the developer confirms the issue is resolved. Future refund requests of this nature may not be granted.
To uninstall the app from your device, tap and hold its icon on the Home screen until the icons wiggle, tap the "X" next to the app's icon to delete it, then press the Home button.
To delete the app from iTunes, open iTunes and click Apps on the left, press the Delete key on your keyboard, click the Delete App button in the dialog that appears, then click the Move to Trash button.
For future reference, please review our refund policy in the App Store Terms and Conditions.
จากข้อความ
If this issue persists, we recommend you delete this app and avoid making any further in-app purchases from it until the developer confirms the issue is resolved. Future refund requests of this nature may not be granted.
หมายถึงว่า ให้ผมติดต่อผู้พัฒนาเกมส์เพื่อแก้ปัญหาไม่ได้ของ ก่อนการซื้อใช่ไหมครับ
แล้วเค้าบอกว่า ถ้าเกิดขอคืนแบบนี้อีกในครั้งหน้า ผมอาจจะไม่ได้เงินคืนใช่ไหมครับ
เค้าคืนให้ผมครั้งนี้เท่านั้น
กลัวว่าคราวหน้าเกิดปัญหานี้อีก เงินผมคงเสียไปฟรีๆแน่
ผมเห็นในบอร์ด คนเติมเงินก็มีปัญหาแบบนี้เหมือนกันเยอะพอควร
ปัญหาเงินตัดบัตรไปแล้วแต่ไม่ได้ของ มันเป็นความผิดของส่วนไหนกันแน่
เพราะผู้เสียหายคือคนซื้อ