สมัคร ebay แล้วติด Account restriction and suspension

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My name is Ghennady and it’s my pleasure to assist you. I’d like to thank you for writing eBay in regard to your recent account suspension, I'm very sorry to hear about this situation!

You've done nothing wrong and have not been singled out -- many Sellers and Buyers, from new members to Titanium PowerSellers, have either limits on the amount they can sell, or suspensions, when we need to verify further information about an account because the recent activity on the account has raised security concerns.

Unfortunately we can not discuss all of the factors we take into consideration. Some of them may have to do with the items being listed or the information provided when registering the account.

We do understand that this process may require some honest members to take one or two extra steps before they are allowed to participate on eBay. We hope you understand that it is with the intention of keeping our community safe.

Your information will only be used to validate your contact information. We won't ask for your password, Social Security number, or full credit card or bank account numbers.

The contact information on the documents you send us needs to match the information on your eBay account. If it doesn't, you'll need to let us know in writing why there are differences. If your address on eBay is your work address, you'll need to send us proof in writing so we can confirm that.

Be sure to include the User ID and email address of the account that is being appealed on the submitted documents. If the fax doesn't contain this information, we won't be able to process it!

Please submit the following documents:

One identity proof document

* Driver License (copy of both front and back)

* Passport

* Military ID

* National/Federal ID card

One address proof document

* Bank statements, including loan/mortgage statements

* Credit card statements

* Utility bills (phone, power, water, etc.)

* Insurance bills and statements

Your information will be treated with care. Please remember we are only asking for this information in order to keep our site safe for all buyers and sellers.

* If you are sending a bank statement please black out the bank account number.

* If you are sending a credit card statement please black out all but the first and last four digits of the card.

Where to Fax:

eBay, Inc.

Attn: PA Appeals

US number: 1-877-349-1798

International number: 001-801-880-7018

We realize that not all members will have access to a Fax Machine. You may also upload your documents digitally to the website listed below and you may fax your documents to our U.S. Fax number from there.

Where to Upload:

http://faxzero.com/

In order to avoid delays:

* Be sure to include the User ID and email address of the suspended account on all documents.

* Do not Photoshop your user ID onto any documents.

* Be sure your submitted documents are current, valid, and legible.

Once you've faxed your information we should be able to get back to you within a maximum of 7-10 days, we appreciate your patience while we get this done!

I understand your frustration regarding this matter and apologize for the inconvenience it has caused you!

Sincerely,

Ghennady U.

eBay Customer Support
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