ขออธิบายรายละเอียดคือ ดิฉันชอบซื้อเกมส์ของค่าย Big Fish มาก ซื้อมาไม่เคยมีปัญหา
มีมา 3 เกมส์หลังนี่ที่เกมส์ไม่ยอมปลดล็อกให้ คือปรกติจะให้ลองเล่นฟรีก่อนช่วงแรกของเกมส์แล้วค่อยซื้อแบบเต็ม
ดิฉันส่งเมลไปถามทางนั้น แล้วตอบมาแบบนี้ ดิฉันใช้กูเกิ้ลแปลภาษาแล้ว แต่ก็กลัวว่าจะแปลผิดพลาดไป เพราะบางคำแปลออกมาแล้วก็ยังงงอยู่
รบกวนท่านที่เก่งภาษาช่วยแปลให้หน่อยได้ไหมคะ ขอบคุณมากค่ะ
Thank you for your response. This is Byron in Seattle. First, I'd like to apologize if our previous response didn't directly answer your email, an email with the most common troubleshooting steps is sent when Customer Support is unable to personally answer an email within the 72 hour response time. I'd like to let you know that I'm here, personally to help. I see you recently bought two games but they won't unlock to the full version. I can definitely look into that for you.
In most cases when this happens, its because there are two ways to pay for the game available on iTunes and iTunes treats it as two different Apps. One is a trial and prompts you to buy the game after a certain point. The other is the full version of the game without the trial. Each can be purchased separately and so this might explain what is happening here. When you purchased the game did you go through the App Store and pay for it there or did you pay for it from within the App? Since we have no way of seeing which games you've purchased through iTunes, I am unable to confirm which version you paid for.
The only way to unlock the "Free" version of the game, which it sounds like you are playing, you need to buy the unlock from within the game. If you purchased the "Full" version by going through the App Store on your iPad, then you would need to download and play that version to be able to play the whole game. Buying one version does not unlock the other since iTunes treats them as separate Apps.
You definitely do not need to pay for the game again, if you have already purchased it for your device. If the full version of the game was purchased through the App Store, then you should be able to install it through the "Purchase" page. Just in case it comes in handy, here are some steps on how to do that:
1. Open the App Store.
2. Make sure you are signed in with the email address that was used to purchase the game.
3. Tap on "Purchased" in the bottom navigation bar.
4. Locate the game in the Purchased tab.
5. Tap the Install button.
Apple advises restarting the device as described above after any application installation, so please go ahead with that step again after the game is reinstalled. For help with that process, I’d recommend taking a look at Apple Support’s How to redownload purchased apps from the App Store help article.
If the free version was played and the "unlock" was purchased in the game, here are some instructions you can follow to unlock it:
1. Open the game, then tap on the option to unlock the full version.
2. You'll receive a message asking you to confirm the in app purchase, and asking if you want to buy the game unlock. Tap Buy (don't worry, you won't be charged if you downloaded the app from the purchases in your iTunes app).
3. From here, you should see a message that says you've already purchased the game and to tap OK to download it again for free. Tap OK.
4. You should then see a confirmation message indicating that the "purchase was successful." This doesn't mean that you were charged again, but rather that the game has been unlocked. Tap OK.
please feel free to let me know if those suggestions help. If they don't, I can certainly look into this issue, more. If you'd rather not try these suggestions, Apple requires all billing and refund requests be handled by them directly so I'd be more than happy to provide steps on how to get that game refunded through them. You can contact me directly by replying to this email and I'll do everything I can to help. I look forward in hearing back from you.
รบกวนท่านที่เก่งภาษาอังกฤษช่วยแปลข้อความที่ APP เกมส์ส่งมาให้หน่อยนะคะ
มีมา 3 เกมส์หลังนี่ที่เกมส์ไม่ยอมปลดล็อกให้ คือปรกติจะให้ลองเล่นฟรีก่อนช่วงแรกของเกมส์แล้วค่อยซื้อแบบเต็ม
ดิฉันส่งเมลไปถามทางนั้น แล้วตอบมาแบบนี้ ดิฉันใช้กูเกิ้ลแปลภาษาแล้ว แต่ก็กลัวว่าจะแปลผิดพลาดไป เพราะบางคำแปลออกมาแล้วก็ยังงงอยู่
รบกวนท่านที่เก่งภาษาช่วยแปลให้หน่อยได้ไหมคะ ขอบคุณมากค่ะ
Thank you for your response. This is Byron in Seattle. First, I'd like to apologize if our previous response didn't directly answer your email, an email with the most common troubleshooting steps is sent when Customer Support is unable to personally answer an email within the 72 hour response time. I'd like to let you know that I'm here, personally to help. I see you recently bought two games but they won't unlock to the full version. I can definitely look into that for you.
In most cases when this happens, its because there are two ways to pay for the game available on iTunes and iTunes treats it as two different Apps. One is a trial and prompts you to buy the game after a certain point. The other is the full version of the game without the trial. Each can be purchased separately and so this might explain what is happening here. When you purchased the game did you go through the App Store and pay for it there or did you pay for it from within the App? Since we have no way of seeing which games you've purchased through iTunes, I am unable to confirm which version you paid for.
The only way to unlock the "Free" version of the game, which it sounds like you are playing, you need to buy the unlock from within the game. If you purchased the "Full" version by going through the App Store on your iPad, then you would need to download and play that version to be able to play the whole game. Buying one version does not unlock the other since iTunes treats them as separate Apps.
You definitely do not need to pay for the game again, if you have already purchased it for your device. If the full version of the game was purchased through the App Store, then you should be able to install it through the "Purchase" page. Just in case it comes in handy, here are some steps on how to do that:
1. Open the App Store.
2. Make sure you are signed in with the email address that was used to purchase the game.
3. Tap on "Purchased" in the bottom navigation bar.
4. Locate the game in the Purchased tab.
5. Tap the Install button.
Apple advises restarting the device as described above after any application installation, so please go ahead with that step again after the game is reinstalled. For help with that process, I’d recommend taking a look at Apple Support’s How to redownload purchased apps from the App Store help article.
If the free version was played and the "unlock" was purchased in the game, here are some instructions you can follow to unlock it:
1. Open the game, then tap on the option to unlock the full version.
2. You'll receive a message asking you to confirm the in app purchase, and asking if you want to buy the game unlock. Tap Buy (don't worry, you won't be charged if you downloaded the app from the purchases in your iTunes app).
3. From here, you should see a message that says you've already purchased the game and to tap OK to download it again for free. Tap OK.
4. You should then see a confirmation message indicating that the "purchase was successful." This doesn't mean that you were charged again, but rather that the game has been unlocked. Tap OK.
please feel free to let me know if those suggestions help. If they don't, I can certainly look into this issue, more. If you'd rather not try these suggestions, Apple requires all billing and refund requests be handled by them directly so I'd be more than happy to provide steps on how to get that game refunded through them. You can contact me directly by replying to this email and I'll do everything I can to help. I look forward in hearing back from you.